mamibet Privacy Policy

01 Introduction

mamibet ("we," "us," or "the Company") operates the online casino and sports betting platform accessible at mamibet.cam. We are committed to protecting the privacy and personal data of every individual who accesses or uses our platform, including registered players, visitors, and prospective users ("you" or "data subject").

This Privacy Policy describes how mamibet collects, uses, stores, discloses, and protects personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account with mamibet or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of the mamibet platform immediately.

This Privacy Policy should be read in conjunction with the mamibet Terms & Conditions and Responsible Gaming Policy, all of which together govern your relationship with mamibet.

02 Data Controller

For the purposes of the Data Privacy Act of 2012, mamibet is the Personal Information Controller (PIC) in respect of the personal data collected through the mamibet platform. As PIC, mamibet determines the purposes and means by which your personal data is processed.

mamibet has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and handling data subject requests. You may contact the DPO using the contact details set out in Section 15 of this Policy.

03 Data We Collect

mamibet collects personal data from you through different channels and at different stages of your relationship with the platform. The categories of personal data we collect are described below.

3.1 Registration Data

When you create a mamibet account, we collect: full legal name, date of birth, nationality, residential address (including city, province, and postal code), mobile number, and email address. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 21 years under applicable Philippine gaming regulations.

3.2 Identity Verification (KYC) Data

Prior to processing withdrawals, mamibet is legally required to verify your identity. This involves collecting copies of: a valid government-issued Philippine identification document (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS ID, or PRC ID), proof of current residential address, and proof of ownership of the payment method used for deposits and withdrawals.

3.3 Financial Data

mamibet processes transaction data including deposit and withdrawal amounts, payment method identifiers (e-wallet account numbers, bank account details masked per PCI-DSS standards), transaction timestamps, and currency conversion records where applicable. We do not store full card numbers, CVV codes, or complete bank account credentials on our servers.

3.4 Gameplay and Activity Data

We collect records of your gaming activity on the platform, including game sessions, bet history, win/loss records, bonus claims, wagering activity, and session durations. This data is used for regulatory reporting, responsible gaming monitoring, dispute resolution, and platform improvement.

3.5 Device and Technical Data

When you access the mamibet platform, we automatically collect technical data including: IP address, browser type and version, operating system, device type and identifiers, referring URLs, pages visited, time and date of access, and session duration. This data is collected via server logs and cookies as described in Section 7.

3.6 Communications Data

If you contact mamibet customer support via email, live chat, or any other channel, we retain records of those communications including the content of messages, timestamps, and any personal data disclosed in the course of the communication.

04 How We Use Your Data

mamibet processes your personal data only for specified, legitimate, and proportionate purposes. The primary purposes for which we use your data are set out below:

• Account management: Creating, maintaining, and securing your mamibet account; processing login authentication; and enabling account recovery.
• Identity verification: Fulfilling KYC obligations prior to processing withdrawals and complying with anti-money laundering requirements under the AMLA of the Philippines.
• Transaction processing: Processing deposits, withdrawals, and bonus credits through your selected payment method (GCash, PayMaya, BPI, BDO, Metrobank, or USDT).
• Regulatory compliance: Meeting reporting obligations to PAGCOR and other relevant Philippine regulatory authorities, including suspicious transaction reporting.
• Responsible gaming: Monitoring gameplay patterns to detect signs of problem gambling; applying self-exclusion or cooling-off measures at your request; and fulfilling our duty of care obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, collusion, and unauthorised account access.
• Customer support: Responding to your queries, complaints, and formal disputes through available support channels.
• Platform improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, and optimise the overall player experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have provided consent, with the ability to opt out at any time.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, mamibet processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our obligations under the mamibet Terms & Conditions, including account management, transaction processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing conditions, AMLA reporting requirements, and NPC data protection obligations.
• Legitimate interests: Processing undertaken for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, which is conducted only where you have given your freely-given, specific, informed, and unambiguous consent. You may withdraw consent at any time without penalty.

06 Data Sharing & Disclosure

mamibet does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary and lawful:

6.1 Regulated Authorities

mamibet is required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request or as mandated by applicable regulations.

6.2 Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary financial information with our payment processing partners, including GCash, PayMaya, and Philippine banking institutions (BPI, BDO, Metrobank). These processors are bound by their own data protection obligations under Philippine law.

6.3 Game Providers

Where games on the mamibet platform are supplied by third-party providers, limited technical data (such as session tokens and game round identifiers) may be shared with those providers for game delivery, fairness auditing, and dispute resolution purposes. No personally identifiable information is shared with game providers beyond what is technically required.

6.4 Technology and Infrastructure Providers

mamibet engages third-party technology vendors for hosting, cybersecurity, fraud detection, and customer support tools. These vendors act as Personal Information Processors (PIPs) under our instruction and are contractually prohibited from using your data for any purpose other than the specific service they provide.

6.5 Legal and Compliance Purposes

We may disclose your personal data where required to do so by law, court order, or as part of a legal proceeding to which mamibet is a party, or where disclosure is necessary to protect the rights, property, or safety of mamibet, its players, or the public.

07 Cookies & Tracking Technologies

The mamibet platform uses cookies and similar technologies to deliver a functional, secure, and personalised user experience. A cookie is a small text file placed on your device when you visit a website. mamibet uses the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session authentication tokens, CSRF protection tokens, and load balancing cookies. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Used to remember your language preference, display settings, and other personalisation options you have selected during your session.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the platform — such as pages visited, time spent, and navigation paths — to help us improve site performance and content.
• Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and support our account security measures.

mamibet does not use third-party advertising cookies or retargeting pixels that track your activity across other websites. You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the platform.

08 Data Retention

mamibet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations under Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.

09 Data Security

mamibet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and mamibet servers is protected using TLS 1.3. Personal data stored at rest is encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and audited.
• Multi-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication.
• Penetration testing: mamibet conducts regular vulnerability assessments and third-party penetration tests of its platform infrastructure.
• Incident response: In the event of a personal data breach, mamibet maintains a documented incident response procedure and will notify the National Privacy Commission and affected data subjects in accordance with the NPC's Circular on Personal Data Breach Management.
• Vendor due diligence: All third-party vendors who process personal data on our behalf are subject to contractual data processing agreements and security assessments prior to engagement.

10 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights in relation to the personal data that mamibet holds about you:

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond within fifteen (15) business days of receipt of a valid request, in accordance with NPC guidelines.

11 Children's Privacy

The mamibet platform is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR regulations governing online casino-style gaming in the Philippines. mamibet does not knowingly collect personal data from individuals under the age of 21.

If mamibet discovers that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to close the associated account, refund any unplayed deposits, and securely delete the relevant personal data, except where retention is required for regulatory compliance or fraud investigation purposes.

If you are a parent or guardian and believe that a minor has registered an account on the mamibet platform, please contact our support team immediately at [email protected].

12 Cross-Border Data Transfers

As an online platform, mamibet may engage technology service providers and infrastructure partners whose servers are located outside the Republic of the Philippines. Where personal data is transferred to recipients in other jurisdictions, mamibet ensures that appropriate safeguards are in place, including:

• Contractual clauses that impose data protection obligations equivalent to those required under the Data Privacy Act of 2012;
• Assessments confirming that the recipient country provides an adequate level of data protection; and
• Technical controls ensuring that data transferred internationally remains encrypted and access-controlled at the same standard as data stored locally.

mamibet will not transfer your personal data to jurisdictions that do not provide adequate data protection safeguards without first obtaining your explicit consent, except where transfer is required by Philippine law.

13 Marketing Communications

mamibet may send you promotional emails, SMS messages, or in-platform notifications regarding bonuses, new game releases, tournaments, and other offers — but only where you have given your prior consent to receive such communications.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every promotional email;
• Updating your communication preferences in your mamibet account settings; or
• Contacting our support team at [email protected] with a request to opt out.

Opting out of marketing communications will not affect transactional or service-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent on the basis of contractual necessity and cannot be disabled while your account is active.

14 Updates to This Privacy Policy

mamibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, NPC guidance, our processing activities, or the structure of our platform. Where changes are material, we will notify registered players via email or a prominent notice on the mamibet platform at least fourteen (14) days before the revised Policy takes effect.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how mamibet protects your personal data. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the changes.

Prior versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the mamibet Data Protection Officer:

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.

You may file a complaint with the NPC through their official channels. mamibet cooperates fully with all NPC investigations and complies with any orders or directives issued by the Commission.